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Thorsness Hardware Ltd. Return & Refund Policy
Your satisfaction is very important to us. Thorsness Hardware Ltd. sales professionals strive to provide the best service anywhere - period. We will do everything possible to work with you and the manufacturer of your product to ensure a positive shopping experience.
You may cancel your order at anytime, however, a 25% restocking fee may be applicable.
All electrical parts, ventilation products and custom orders are final sale and not returnable or refundable.
Thorsness Hardware Ltd. reserves the right to refuse or accept returns for major appliances purchased in-store or online at our discretion.
All items should be inspected throughly at the time of delivery or pick up.
Damages must be reported within 48 hours of delivery.
If you are not satisfied please contact Thorsness Hardware Ltd. Customer Service Department 519-824-4925 or firstname.lastname@example.org
Please also note the following applicable policies:
All products have a minimum of 1yr manufacturer warranty (some exceptions apply)
All defects will be assessed by a technician prior to a return being authorized
No returns or exchanges on used or installed products
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We offer a huge selection of in-stock appliances. Visit us online to see what we have available in-store and at our 8,000 square foot warehouse.
We understand that the sale is not complete until the appliance is delivered safely to the customer’s home. We deliver peace of mind.
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